• 罗慧馨:酒店人生,睿智从容
  •   做服务性行业每天会遇到很多不可预测的因素,我始终将客人的要求放在首位。人只有献身社会,才能找出那短暂而有风险的生命意义。


    惠州洲际度假酒店副总经理 罗慧馨

      从广州出发,正好两个小时的车程便可以到达惠州洲际度假酒店。这里既有满目的田园风光,又处处洋溢着古典雅致的气息。此行,记者采访到的是惠州洲际度假酒店副总经理罗慧馨。

      罗慧馨曾就读于加拿大乔治布朗大学,入学时,活跃开朗的她不顾母亲的强烈反对,选择了酒店及餐饮管理专业。“因为我对酒店行业很有感觉,它可以赋予你很多不同的角色。你可以是厨师、调酒师、客房服务员⋯⋯给我很多有趣的体验和创意的空间。当时就是一种直觉,我觉得自己就是属于这个行业的。”于是,当所有同学在开学前忙于买书本的时候,她买的却是一套套准备带进厨房实验室的刀具。功夫不负有心人,经过了2年的实习、2年的理论学习和1年的实操以后,1993年,她义无反顾地回香港投身酒店行业,由此翻开了她人生绚丽精彩的新乐章。

      在罗慧馨18年的职业里程当中,有些事情是让她记忆犹新、铭记脑海的。“记得2006年,从未涉足建筑行业的我第一次参与酒店的筹建。那是一家拥有800间客房、6000平方米的宴会场所,还带有酒店式公寓的国际品牌五星级酒店。当时的我和副总每天在酒店奋战16个小时,持续好几个月,几乎到了不眠不休的地步。直到开业前的一个晚上,我还清楚记得那是凌晨的三点,两个总监突然走到我面前,告诉我还有一批香港贵宾的邀请函没有发出去。作为酒店唯一的香港人,我毫不犹豫立马动身出发。清晨的五点,车子驰骋在去往香港的高速公路上,直到所有邀请函送到每一位贵宾的手中。那一刻,我如释重负,这就是作为一个酒店从业者的使命感和责任心。”

      当记者问到罗慧馨认为作为一名优秀和资历深厚的酒店管理人员最重要的特质是什么的时候,她也毫不保留地分享了她的心得。“服务的意识和团体精神是我觉得最重要的。做服务性行业每天会遇到很多不可预测的因素,我始终将客人的要求放在首位。‘办法总比问题多’我坚持这份信念。人只有献身社会,才能找出那短暂而有风险的生命意义。”——从罗慧馨闪烁的眼睛中,我们看到的是一个坚强的新时代女性和一份对成功坚定的信念。(撰文/区伊捷)

      An Interview to Angelina Law,

      Vice General Manager of InterContinental Huizhou Resort

      It takes only two hour"s driving from Guangzhou to the InterContinental Huizhou Resort. This journey, I am going to interview Angelina Law, Vice General Manager of InterContinental Huizhou Resort.

      Graduated from Geogre Brown College,Canada, Angelina majored in Hotel and Catering Managment in spite of her parents" against. She said,"I love hotel industry, it gives you different roles. It was a strong instinct that I was born for this field." After years" hard study and practice, she decided to go back HK, dedicating herself in hotel industry.

      During 18 years" hotel life, there are still some experiences that she never forget. In 2006, it was her first time to get involved in the hotel pro-opening. It took few months to work till the mid night at that time. Even the night before the opening day, she was told that there were a part of invitations to HK Vips forgot to send. So as the only HK people in th hotel, she drove to present them to the guests personally. She highly sensed that it"s a sense of responsibility for hotelier.

      When asked what"s important for an excellent hotelier, she answer immidiately that it should be service awareness and teamwork spirit. There will be a lot of uncertainties happened in service industry. We should always put customer in the first place. Angelina believes that only we are dedicated to our society can we find the true meaning of life. From her eyes, I can tell that Angelina is a strong lady in new times with a strong faith of success.